The Client Services team is the responsible for leading the process of developing solutions from end to end, ensuring that they’re not only delivered on time and on budget for our clients, but that they also drive our clients’ businesses and lead to long term partnerships with Dow Jones. They identify and coordinate resources to ensure that solutions for clients are delivered on time and on budget. This will involve various levels of input – depending on client size and solution requirements – from teams across the Solutions Engine to deliver the proposed solution and if required, to manage the ongoing delivery of that solution post-sale. The other teams in the Solutions Engine are there to support the Client Services team to deliver against an RFP, pro-active proposal, or Office of CEO request.
The Client Service team is the driving force behind the Solutions we create - understanding objectives, assembling teams of specialists and leading the process to success. We own the solution end to end, from "what is the problem we're solving?" to "how are we going to measure and report success?", and we work with the right people to answer those questions
The Client Service Manager is primarily responsible for facilitating best in class execution of campaign and partnership proposal responses. From compiling outstanding presentations used to win the business, to garnering information on the business challenges we will solve this is a fast paced role suited to those who can effectively relay and convey information in many forms as well as manage relationships.
Working on concepts and facilitating their execution across prestigious titles such as the Wall Street Journal and Barron’s the Client Service Manager will need to be a good network builder, managing relationships with many stakeholders, at pace across a large and complex organisation.
The Client Service Manager will report into the Client Service Director in the Solutions Engine.
Skills & Experience:
Understanding of the solution response process, advertising and digital media.
Ability to uncover and articulate client challenges, aims and vision.
Can work across multiple projects simultaneously.
Capable of managing multiple internal and external stakeholders.
Strong organizational skills, including attention to detail and multitasking.
Can articulate their reasoning and sell their ideas.
An ability to form strong relationships at all levels within Dow Jones, particularly within the Solutions and Revenue Engines.
Excellent communications skills both written and verbal
Please note only successful candidates will be contacted