The Client Services team is the responsible for leading the process of developing solutions from end to end, ensuring that they’re not only delivered on time and on budget for our clients, but that they also drive our clients’ businesses and lead to long term partnerships with Dow Jones. They identify and coordinate resources to ensure that solutions for clients are delivered on time and on budget. This will involve various levels of input – depending on client size and solution requirements – from teams across the Solutions Engine to deliver the proposed solution and if required, to manage the ongoing delivery of that solution post-sale. The other teams in the Solutions Engine are there to support the Client Services team to deliver against an RFP, pro-active proposal, or Office of CEO request.
The Client Service team is the driving force behind the Solutions we create - understanding objectives, assembling teams of specialists and leading the process to success. We own the solution end to end, from "what is the problem we're solving?" to "how are we going to measure and report success?", and we work with the right people to answer those questions
The Client Service Manager is primarily responsible for the delivery of each individual solution request from start to finish.Responsible for setup and operation of all key project management tools and trackers to ensure the timely delivery of each and every project. Will give feedback to the management team on successes and failures of each project to the Client Services Director, and therefore drive a continuous improvement mentality when it comes to project management. Responsible for the direction, work assignments, and performance evaluation of team members.
Will co-ordinate all internal resources and third party vendors to ensure that all solution projects are suitably resourced, delivered on time, within scope, and within budget. Will balance work and engage additional resources as needed to maintain project schedule. develop project scopes and objectives from the outset, along with key milestones to ensure that the response remains on track. Develop in-depth project plans to monitor progress and flag risks as soon as it becomes necessary. Manage any changes in project scope, schedule, and costs in tandem with their Client Services Director. Report and escalate any issues or concerns as needed.Will work closely with the client teams in the revenue engine to ensure they are fully across progress and developments of each of their projects.
The Client Service Managers will report either into the Client Service Director in either the Media or Industry teams. Whichever they report into will be their primary focus, however, they will need to be a flexible team and will have to work across all teams over the course of a year, depending on fluctuating demand.
Skills & Experience:
Understanding of the solution response process
Ability to uncover and articulate client solution vision.
Strong understanding of project management processes and tools, and ability to oversee multiple projects concurrently
Strong organizational skills, including attention to detail and multitasking
An ability to form strong relationships at all levels within Dow Jones, particularly within the Solutions and Revenue Engines
Excellent communications skills both written and verbal
A desire to learn and progress in a fast paced environment
Ability to work in a team environment
Assigning and evaluating , giving feedback about project and performance of team. Directing and evaluating the work of internal project members
Please note only successful candidates will be contacted